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HOSPITALITY MANAGEMENT

Dynamic and efficient with extensive experience managing in customer-driven and dynamic industries and recognized success handling hotel and restaurant operations, staff development, and customer service functions with proven ability to work effectively in busy environments with positive results. Highly organized and detail-oriented individual, able to prioritize tasks in a fast paced, changing environment. Energetic and self-motivated team player with excellent interpersonal and communication skills, experienced in working with different teams and individuals at all levels from diverse cultural and socio-economic backgrounds.

Core Competencies
Operations & Hospitality Management • Customer Service • Sales • Cash Handling • P&L Management
• Marketing • Reservations & Front Office Procedure • Inventory Control • Staff Training & Development

PROFESSIONAL EXPERIENCE

Trikon Hotel Group • San Francisco, CA 12/2011 – Present
Revenue Manager
Assist hotel managers and reservations staff by training and instituting policies relevant to coding and booking preferred corporate rates, FIT wholesale, and managing group call-in reservations. Develop hotel’s top transient accounts including FIT, wholesale, and OTA accounts to ensure revenue optimization and market exposure from each of the hotel’s top partners.
• Manage short and long-term forecasts; analyze trends in group inventories and rates including occupancy, goals, product line and strategic sales goals.
• Analyze and monitor marketing channels, key and other account production.
• Establish appropriate goals and benchmarks to effectively measure performance with each hotel transient business sector.
• Set up packages, rate codes and rate classifications. Update rates and restrictions throughout all distribution channels. Ensure that all rates are in parity.
• Maintain online strategy; control and assess room category availability and overselling.

Trikon Hotel Group, Civic Center Motor Inn • San Francisco, CA 10/2010 – 12/2011
Front Office Manager, 05/2011 – 12/2011
Handled revenue maximization strategy for each of the seven hotels. Established rates to maximize revenue and achieve 100% occupancy goal at each of seven properties. Collaborated with the sales and marketing manager on ideas in positioning the seven properties. Assisted in finding new sources of individual and group bookings.
• Handled forecasting and reporting. Prepared, analyzed and improved reports for the owners and management group on room revenue forecast.
• Assisted hotel staff in providing customer issue resolution.
• Prepared training sessions for new hires in sales, revenue and customer services.

OTHER RELEVANT EXPERIENCES
Front Desk Clerk Trikon Hotel Group, Civic Center Motor Inn • San Francisco, CA 10/2010 – 05/2011
Assistant Sales Manager GTL Pojazdy uzytkowe • Gdansk, Poland 06/2008 – 09/2010

EDUCATION

Bachelor of Arts in Education
Gdanska Wyzsza Szkola Humanistyczna – Poland

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