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SALES/MANAGEMENT

Accomplished and dynamic professional, consistently recognized for effective operations and client relationship management and ability to develop sales and marketing strategies, delivering profitable solutions to attract and maintain accounts and customers, and propel company growth. A highly dedicated individual and a proven leader with documented success in progressively dynamic and challenging positions, with working knowledge of the principles and techniques of effective supervision and training. Proven ability to successfully analyze an organization’s critical business requirements, identify deficiencies and potential opportunities and develop innovative and cost-effective solutions for enhancing competitiveness, increasing revenues, and improving customer service offerings. Proactive and results oriented with excellent interpersonal and communication skills and experienced in working with different teams and individuals at all levels from diverse cultural and socio-economic backgrounds.

Core Competencies
Organizational Leadership • Account Management • Sales & Marketing • Client Relations Management • Staff Training & Development • Strategic Planning • Business Development • Customer Service • Operations Management

PROFESSIONAL EXPERIENCE

Baldwin Redi-Mix, Lafayette • LA 9/2008 – Present
Sales Account Executive
Conducted follow up on new construction permits from city hall and permit office for sales leads. Coordinated with contractors to acquire new job and maintain existing contracts. Performed cold calling to establish relationships with out of town and local contractors. Participated in seminars for superintendents, developed relationships with various contractors and acquired knowledge with the construction industry. Oversaw daily operations for the Lafayette office. Handled customer inquiries and concerns, provided resolution in a timely manner to ensure customer satisfaction. Pre-qualified contractors, ensured quality performance, and managed all aspects of the client/customer relationship. Oversaw client account activity and directed business development program that emphasizes client account management and service. Served as ACI certified field technician 1. Supervised the Baldwin Redi Mix sales team. Directed and ensured achievement of Baldwin’s overall sales philosophy, mission, strategy, and its annual goals and objectives.

Acadiana Cabinets, LLC, Lafayette • LA 5/2007 – 2008
Owner
Established, developed and maintained a start-up operation with immediate profits. Oversaw all aspects of the business including sales/ business development, fabrication and installation of final product. Developed and maintained relationships with contractors and clients to encourage new and repeat business opportunity. Handled and build custom cabinets for new residential construction. Interpreted blueprints, acquired proper measurements, and calculated material and labor requirements. Maintained shop inventory and conducted training to new employees in accordance to company’s standards in carpentry. Coordinated with new and existing clients and managed expectations of the various general contractors to meet work schedule. Managed employee schedules and time sheets and coordinated deliverable schedule. Performed sales calls for upcoming contracts.

Leblanc’s Custom Wood Work, Lafayette • LA 8/2005 – 5/2005
Position Held
Performed construction and installation of cabinets. Followed established safety rules and regulations and maintained a safe and clean environment. Interpreted specifications in blueprints, sketches or building plans to prepare project layout and determine dimensions and materials required. Assembled and fastened materials to make framework.

Chilis’, Lafayette • LA 8/2003 – 5/2004
Position Held
Managed daily operations of a call-in customer service. Communicated with customers over the phone and in person. Resolved customer inquiries and concerns, provided excellent service at all times to ensure customer satisfaction.

EDUCATION AND CREDENTIALS

B.A. General Studies, 5/2007
University of Louisiana, Lafayette
Concentration in Marketing

RELATED COURSES

International Marketing | Consumer Business, Principles of Marketing | Services of Marketing | Sales Management Personal Selling

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