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The sample below is for a Sales Customer Service Management Resume Sample. This resume was written by a ResumeMyCareer professional resume writer, and demonstrates how a resume for a Sales Customer Service Management Resume Sample should properly be created. Our Certified Professional Resume Writers can assist you in creating a professional document for the job or industry of your choice. A professional resume writing service can significantly increase your changes of securing employment in a quick time manner.

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SALES / CUSTOMER SERVICE MANAGEMENT

Dynamic and results focused professional with strong understanding of business operations, aiming to continue expertise with sales and marketing in a reputable company to contribute positively to organizational goals. Recognized for consistently achieving company goals, effective client relationship management, and ability to develop sales and marketing strategies, delivering profitable solutions to attract and maintain accounts and customers, and propel company growth. Proactive with excellent interpersonal and communication skills, experienced in working with different personalities including clients and vendors as well as working on own initiative.

Earned “President’s Club” award and received numerous awards and recognition for outstanding professional performance.

Core Competencies
Organizational Leadership • Sales & Account Management • Business Development • Client Relationship
• Telemarketing/Cold-Calling • Customer Service • Problem Resolution • Marketing Strategies
• Team Coordination • Inventory Management • Staff Training • Budget Administration

PROFESSIONAL EXPERIENCE

USA Mobility, Plano, TX 2002 – Present
Sales Support Supervisor
Oversee activities and responsibilities of the Sales Support department; accountable for the overall productivity and the individual development of each assigned representatives.
• Plan, assign, and direct work of 10 to 15 employees. Handle interviewing, hiring, and training employees, including appraising employee performance, addressing complaints and resolving problems.

Mobilecomm / Arch Wireless, Dallas, TX 1994 – Present
Company Store Sales Manager, 1996 – Present
Provide management support to five company store locations including researching and locating retail space for new stores
• Interview, hire and train new staff. Conduct monthly meetings and one-on-one performance reviews, and perform critique training for sales reps.
• Organize and set up special promotional activities involving celebrity performers.

Sales Trainer for Southwest, 1995 – 1996
Presented in-depth technical, telemarketing, cold calling, and motivational training seminars. Coordinated training schedules with general managers and local sales managers

Major Account Supplier Specialist, 1994
Served as liaison for small office accounts with focus on customer retention. Introduced new products and services, serviced equipment, and resolved coverage needs and billing problems
• Significantly increased customer base.

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