The sample below is for a Sales Customer Service Resume. This resume was written by a ResumeMyCareer professional resume writer, and demonstrates how a resume for a Sales Customer Service Candidate should be properly created. Our Certified Professional Resume Writers can assist you in creating a professional document for the job or industry of your choice.
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SALES – CUSTOMER SERVICE
Innovative and creative professional with a proven track record in sales and customer service. Experienced consultant recognized for building strong client relationships while leveraging excellent negotiating skills to achieve success. Possess excellent communications skills and team oriented with proven leadership capabilities.
Sales • Customer Service • Policies and Procedures • Strategic Planning • Client Interactions • Bilingual Business Administration • PR • Strategic Planning • Training & Supervision
Verizon, Robbinsville • NJ 2004 – 2010
Customer service and Sales Consultant
Accountable for all customer serve and sales operations. Provided excellent customer services to residential customers for phone, TV and Internet FIOS plans in a call center setting. Successfully exceeded sales expectations numerous times to grow revenue and achieve monthly sales objectives. Proactively aided customers who spoke only Spanish with billing and encouraged upgrades in service.
• Awarded certificates of outstanding customer service, excellent attendance and certificates of completed intense sales training.
DEP, Corona • NY
Senior Community Liaison Worker/Collections 2000 – 2004
Analyzed, adjusted accounts and contacted delinquent water/sewer accounts to establish and acceptable repayment plan. Authored detailed statistical reports and spreadsheets to document actions. Trained, supervised and mentored a cohesive team of professionals.
• Successfully managed 700-750 accounts and collaborated with other departments to facilitate prompt resolutions of debtor.
Senior Community Liaison Worker/RP125 Unit 1995 – 2000
Efficiently reviewed, adjusted and tracked accounts to ensure meter readings were accurate. Requested field inspections for questionable accounts whenever necessary. Aided with training for new hires to facilitate departmental productivity.
• Championed the creation of a detailed log of adjusted accounts and account activity.
EDUCATION AND CREDENTIALS
University of Phoenix, Phoenix • AZ
Microsoft Office Professional Suite (Word, PowerPoint, Excel) Lotus Notes, Mac I-Works
English and Spanish – Fluent