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The sample below is for a Sales Management — Customer Service CV Resume Sample. This resume CV was written by a ResumeMyCareer professional CV resume writer, and demonstrates how a CV resume for an Executive Management CV Resume Sample should properly be created. Our Certified Professional CV Resume Writers can assist you in creating a professional document for the job or industry of your choice.

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SALES MANAGEMENT — CUSTOMER SERVICE

Experienced, knowledgeable and innovative Sales Management and Customer Service professional with a 16-year career in Progressive Sales and Service Management initiatives. Strong AT&T career presence, account management oversight and customer-centric service and support that aggressively drives market growth and improved sales. Experienced leader recognized for building strong client and customer relationships while leveraging superior negotiating skills to achieve brand success and continued revenue growth. Respected Sales/Account Management professional with extensive experience in , “out-of-the-box” solutions for emergent technical or logistics problems, client acquisition/retention, and product knowledge, adept at identifying emerging trends and additional sales opportunities.
Core Competencies
Business Development • Sales & Marketing • Brand Development • Market Trends • Forecasting Communications • Customer Relations • Profit/Volume Growth • Brand Analysis • Account Development

PROFESSIONAL EXPERIENCE
AT&T, Jackson • MS 1994- Present
Assistant Manager
Promoted numerous times to oversee daily operations, inventory controls, and recruiting top tier sales professionals, with current oversight of 12 direct reports. Manage all customer escalations and quickly respond to a customer-centric and satisfied solution. Improved sales and operations in Madison Crossing location from underperforming location to #2 of 24 stores in the state in less than 45 days. Fostered a positive work environment and changed sales representatives’ bleak outlook on store operations to a high energy and professional work environment. Effectively improved promotional campaigns that boosted B2B cellular sales averaging 20 phones per account with account management of more than 1,300 accounts. Continue to increase revenues in today’s tough economic times and boast top 3 in sales consistently in metro Jackson area. Member of the Silver Sales Club for outstanding sales performance. Maintained competitive edge by constant research of competition’s revenue gains/losses and current promotional campaigns, and devised a system of coding/classifying major business accounts to keep current on all business fluctuations. Provided superior customer service and support in the high demand cellular industry.
Key Highlights:
• Set company-owned Retail Sales record with 177 activations and 340% of quota (2/97). Top Sales Producer (1996).
• Increased accessory sales by 200% and features sales by 300%.

ADDITIONAL EXPERIENCE
(Details available upon request)

Customer Service Representative – Regions Bank, Jackson, MS

EDUCATION AND CREDENTIALS

Bachelor of Arts, Graphic Design – 2009
University of Iowa- Iowa City • IA

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