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Accomplished and dynamic professional, consistently recognized for effective operations and client relationship management and ability to develop sales and marketing strategies, delivering profitable solutions to attract and maintain accounts and customers, and propel company growth. A highly dedicated individual and a proven leader with documented success in progressively dynamic and challenging positions, with working knowledge of the principles and techniques of effective supervision and training. Self-motivated and efficient with a valuable track record in business development and account management strategies, with proven ability to work effectively in busy environments with positive results. Proactive with excellent interpersonal and communication skills, experienced in working with different personalities including clients and vendors as well as working on own initiative.
Account Management • Organizational Leadership • Sales & Marketing • Business Development
Strategic Planning • HR Functions • Staff Training & Development • Customer Service • Operations Management
The Knowland Group (B2B Sales, SaaS, Online Marketing), Salisbury • MD 8/2008 – Present
Senior Regional Sales Manager/Director of Client Services and Retention/Director of Sales Development and Lead Generation/Senior Enterprise Sales Manager/Strategic Accounts Director/International Sales Director
Hired and managed all international sales manager and ensured team exceed revenue goals and increase new business every year. Reported directly to company CEO and COO. Hired and managed business development coordinators and sales administrators and ensured generation of new leads and prospects for sales team. Conducted training on effective use of multimedia such as LinkedIn, Twitter, and Facebook to sales personnel to generate new business. Created marketing strategies, which is used companywide and implemented changes to the 3.0 application, which is currently used by the largest hotel chains and independent hotels in the world with over 4000 clients and 15000 users. Represented company in meetings with owners, CEO’s, VP’s and DOS’s of the world’s largest hotel chains and management companies. Conducted in-person presentations worldwide and completed an average of four online presentations a day to assist hotels improves market share.
• Generated over 10 million dollars in new revenue for the company, increased revenue by 187% and retention rate of 80%.
• Expanded the company sales efforts internationally and developed a strong presence in over forty-five new markets globally in a period of 7 months.
• Consistently exceeded company revenue goals and retention goals for over sixteen consecutive months
The Local Book, Salisbury • MD 12/2007 – 7/2008
Area Sales Manager
Established and maintained relationships with different businesses and committed several hours of overtime regularly to ensure quotas and deadlines are met. Handled Business to Business advertising sales. Managed client relationship through all phases of the sales cycle. Provided a consultative solutions sales process to prospects. Provided account management to an existing territory while maintaining comprehensive knowledge of products and services. Developed and maintained prospect and customer list based on strategic marketing data. .
RadioShack, Easton Salisbury/Cambridge • MD 12/2005 – 9/2007
Handled sales for three different locations and assisted with recruitment/hiring new sales associates. Conducted training on sales techniques to new sales personnel. Assisted customers in locating products and answering a variety of questions concerning general merchandise. Maximized all opportunities in the process of closing a sale while maintaining awareness of all promotions and advertisements. Ensured each customer receives outstanding service.
EDUCATION AND CREDENTIALS
Degree Title, Year Graduated
Worwic Community College – Salisbury, MD
CERTIFICATIONS & TRAININGS
Hot Springs Sales Training Level 1 and 2, St. Louis MO
RadioShack Fast Track to Sales Training, Wilmington DE
Microsoft Office Suite Certification, Salisbury MD