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SENIOR BUSINESS ANALYST

Accomplished and dynamic professional, with extensive technical experience in providing new technology solutions and project management, including gap analysis for the new production tools system. Technically oriented and analytical, adept at writing test scripts and capable of plugging into any phase of the software development life cycle. Dependable and exercises independent judgment and decision making abilities in establishing technical standards, ensuring adherence, and in evaluating technology problems and creating manageable solutions. Proactive, with a team-oriented attitude possessing strong analytical and interpersonal skills coupled with excellent written and oral communication skills.

Core Competencies
Operations & Project Management • Production Software Development • Solutions Assessment & Configuration
• Technical Support • Process Improvements • Team Coordination • Staff Training & Development

PROFESSIONAL EXPERIENCE

Mimeo.com, Inc. • Memphis, TN 2006 – 2009
Senior Business Analyst
Support operations, customer care and finance teams during software release cycles, to gather scope requirements, and clarify needs for projects. Handle project and task tracking, and enhanced reporting for the validation cycles. Utilize Team System to track codes and log issues found during validation. Ensure compliance with defined standards for all release cycles.
• Develop system requirements utilizing new methodology representing end user needs for new projects and enhancements.
• Determine validation matrix for production software, and assist in implementing new technologies, redesign of database structure, and attaining requirements for new software platform.

First Tennessee Bank • Memphis, TN 2004 – 2006
Business Analyst II, 2005 – 2006
Oversaw business operations and cost-effective production methods ensuring increased quality, efficiency and excellent customer service. Functioned as a liaison between the various IT groups and the user groups to ensure production consistency and quality standards.
• Facilitated implementation of software applications including Bravo branch platform, @YS Teller system, Banking Online, Know You Customer, Voice of the Customer, and Online Financial Services.
• Utilized the Mercury suite in the development of project tracking program for project evaluation and status.

Reports Analyst Manager, 2004 – 2005
Managed a team of analysts in handling analytical and statistical reports across the organization. Developed report metrics for measuring response of marketing campaigns including a standard automated reporting process.

Terminix International • Memphis, TN 2003 – 2004
Regional Software Implementation Specialist
Performed on-site installation of all hardware and software for clients and ensured the operational quality of all systems. Developed and facilitated training program for all employees, and educated clients on operation and maintenance of the systems.
• Implemented, updated, and repaired any issues with Mission System Software

EDUCATION AND CREDENTIALS

Master of Business Administration, 05/2006
Webster University – Webster Groves, MO

Bachelor of Business Administration (BBA) – Major in Management Information Systems (MIS), 12/2002
The University of Memphis Fogelman College of Business and Economics – Memphis, TN

TECHNICAL SKILLS
Visio, MS Project, Mercury Quality Center, and Microsoft Team System • Methodologies: Agile, Waterfall and SDLC

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