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The sample below is for a Senior Foreclosure Specialist Resume Sample. This resume was written by a ResumeMyCareer professional resume writer, and demonstrates how a resume for a Senior Foreclosure Specialist Resume Sample should properly be created. Our Certified Professional Resume Writers can assist you in creating a professional document for the job or industry of your choice. A professional resume writing service can significantly increase your changes of securing employment in a quick time manner.

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CUSTOMER SERVICE

Dynamic and goal oriented professional with extensive experience managing in customer-driven and dynamic industries proficient in sales, administrative, customer service, and quality assurance. Strategic thinker and effective decision-maker recognized for ability to support productive teams and meet operations and customer service goals while ensuring execution of all quality and corporate operations policies. A team player with effective interpersonal and communication skills, adept at building productive relationships and building rapport with a diverse set of individuals.

Core Competencies
Organizational Leadership • Customer Care Management • Staff Training & Development
• Sales & Account Management • Quality Assurance • Client Relations • Records Management

PROFESSIONAL EXPERIENCE

CHASE HOME FINANCE, San Diego, CA
Senior Foreclosure Specialist / Home Lending Underwriter / Customer Service Analyst 11/2006 – Present
Assess borrower’s application and documentation to determine income and repayment capability. Analyze borrower’s financial status and housing expenses to determine proper loan resolution. Determine loan programs available for the borrower.
• Handle mock escrow analysis and credit report, calculate delinquency, and order broker price opinions.
• Manage modification and foreclosure scenarios and proposals.
• Maintain system updates and loan status. Conduct file audit reviews and develop quality control reports.

Senior Collector/Customer Service Associate – Auto Bank Loans Division 03/2004 – 10/2006
Interfaced with clients through inbound and outbound calls to resolve auto loan delinquency of 90 to 180 days charged off, and bankruptcy. Performed extensive customer and account research to establish payment remedies including payment plans and settlement negotiations.
• Drafted customer correspondence, including delinquency notifications and bankruptcy documents
• Facilitated training and mentoring of new collection and customer service associates.

LAWRENCE WELK RESORT, Escondido, CA 07/2000 – 11/2005
Quality Assurance Inspector
Monitored inbound and outbound calls, and conducted detailed call quality assessments. Prepared feedback and analysis for telephone agent through coaching. Reviewed root cause analysis and presented recurring customer needs to management.

HEWLETT PACKARD, San Diego, CA 02/1981 – 08/2007
Research and Development Associate / Assembly Line and Diagnostic Testing Inspector
Collaborated with engineering teams to test and perform troubleshooting for product development. Coordinated and ensured timely fulfillment of product requests made by customers and colleagues
• Formulated and documented process enhancements to streamline testing and support activities.
• Completed all needed training and certification for component, line and diagnostic testing.

EDUCATION & CREDENTIALS

Bachelor of Science in Business/Human Services, 06/2007
Springfield College of Human Services – San Diego, CA

Associate of Science in Electronics/Robotics, 05/2006
Miramar College – San Diego, CA

COMPUTER SKILLS
Microsoft Suite 2010; Windows XP Operating System; Lsams; Msp; Credit Co.; and Internet

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