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The sample below is for a Senior IT Support Specialist Resume. This resume was written by a ResumeMyCareer professional resume writer, and demonstrates how a resume for a Senior IT Support Specialist Candidate should be properly created. Our Certified Professional Resume Writers can assist you in creating a professional document for the job or industry of your choice.

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SENIOR IT SUPPORT SPECIALIST

Experienced and well-heeled Information Systems Technologist with proven track record of successful implementation of complex infrastructure and system integration initiatives that produce meteoric market penetration and revenue gains. Recognized IT professional focused on customer service and support while fostering strong internal relations while providing IT service and support for a variety of PC and networking infrastructure systems. Seek a position where technical excellence, systems delivery/integration, and outstanding customer service are held at a premium with a company poised for extraordinary growth.

Core Competencies
Team Player • Troubleshooting • Communications • Customer Service / Support
IT Desktop/Software Support • MCSE / MCSA Certified • Disaster Recovery • MS Office 2003/2010
Active Directory • LAN Networks • Windows Server 2003/2008 • AS/400, VMware ESX, Exchange 2010

PROFESSIONAL EXPERIENCE
Tree Top Inc., Selah • WA 1996 – Present
Senior PC/LAN Support Specialist
Provide PC/LAN support and IT infrastructure oversight for a high volume grower owned cooperative and providing IT support for more than 1,000 employees. Ensure that all PC desktops/laptops are configured for optimum performance and ensure security/antivirus is installed. Perform Active Directory administration and support and facilitate permissions for new hires and retiring employees. Actively support MS Office versions 2003 through 2010, Windows XP / 7, Windows 2000 / 2003 /2008 Server, MS SQL Server 2000 / 2005 / 2008, AS/400, VMware ESX, and Exchange 2010. Collaborate with vendors to provide PC and server lease replacements and ensure all printer support, network and local are configured.
Key Highlights:
• Make key recommendations to business leaders on new technology initiatives and upgrades and perform new Server, PC and Laptop setup and configuration to sustain business operations.
• Oversee and maintain Ethernet and wireless networks ensuring data security is maintained and firewalls are in place for business continuity.
• Track and document all reported issues to facilitate a reference of knowledge on noted problems and provide effective problem solutions with efficiency.
• Completed all required courses and testing to become a Microsoft Certified System Engineer and Microsoft Certified System Administrator on Windows Server 2003.

EDUCATION AND CREDENTIALS

AA, Information Technology Support Specialist – 1998
Yakima Valley Community College, Yakima • WA

Certified MCSE / MCSA – 2005

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