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The sample below is for a Senior Level Customer Service Management CV Resume Sample. This resume CV was written by a ResumeMyCareer professional CV resume writer, and demonstrates how a CV resume for an Executive Management CV Resume Sample should properly be created. Our Certified Professional CV Resume Writers can assist you in creating a professional document for the job or industry of your choice.

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Senior Level Customer Service Management

Call Center Management…….Manufacturing…….Training…….Process/Procedure…….Delivers Results
Dynamic, focused and energetic Customer Service and Support executive with demonstrated experience managing customer service, technology and staff training initiatives, with proven track record of calming presence under fast-paced, high-demand environments. Detail-oriented, with expertise in multitasking, performing service and support functions that include quality assurance initiatives, call center management, and client support resolution. Demonstrate expertise as liaison between teams and clients, and able to communicate with a variety of personalities with conflict resolution modalities.

CORE STRENGTHS
Quality Assurance ♦ Technology Savvy ♦ Conflict Resolution ♦ Training & Support
Deadline Driven ♦ Project Management ♦ Staff Administration
Project Documentation ♦ Client Relations

PROFESSIONAL EXPERIENCE
Customer Service Manager– Reliable Reports, Dallas, TX 2007 to 2010
 Strategically identified and developed recommendations for process and procedure improvements.
 Created training manual used in all new hire trainees.
 Ensured all processes and procedures were followed, and provided guidance when needed.
 Created career and personal goals for individuals, and provided guidance for departmental goals, and built collaborative teamwork environment that encouraged hard work and collaboration.
 Cross-trained employees that contributed to best-in-class client service performance.
 Successfully stabilized existing staff within support department that resulted in less employee turn-over.
 Collaborated with vendors that ensured product was received on time.
 Provided SAP testing and collaboration with engineers that determined system double billing and double shipping issues, and worked to resolve in timely manner, and successfully oversaw entire Order Delivery process.
Customer Service Manager –Debt Settlement of America, Dallas, TX 2005 to 2007
 Oversaw all customer support initiatives, created training sessions for new hires, maintained employee files, and prepared staff review processes and recommended salary increases.
 Ensured workflow efficiencies, customer service excellence, and quality assurance standards for all staff.
Department Manager/ Customer Service – First American Debt Solutions, Dallas, TX 2002 to 2005
 Directly managed and trained Negotiations Department and Customer Support initiatives to all staff personnel.
 Negotiated, drafted, administrated master agreement contracts for consumer debtors and financial transactions, and collaborated with Management and Legal Counsel in liquidating debt.
 Department consistently met or exceeded goals.
 Motivated employees that were nominated and received Employee of the Month and Year awards
 Prepared and presented presentations to C-level executives, created weekly reports, and provided statistics on staff goals that included department and individual information.

TECHNICAL PROFICIENCY / PROFESSIONAL TRAINING
Exchange Mail, SAP, MS Office (Excel, Word) Lotus, Harvard Graphics, Microsoft Office. Various Lucent Technologies Systems, Owins/Business Objects, Lotus Notes, AC, Overview of PC operations, and Freelance.

Professional Training:
Managing Stress, Managing Projects and Deadlines, Dun & Bradstreet seminar Letters, Memos and Reports, Grammar and Usage for Business Professionals, Surveylink, IView and Insurance Essentials.

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