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The sample below is for a Senior Sales and Operations Management Resume Sample. This resume was written by a ResumeMyCareer professional resume writer, and demonstrates how a resume for a Senior Sales and Operations Management Resume Sample should properly be created. Our Certified Professional Resume Writers can assist you in creating a professional document for the job or industry of your choice. A professional resume writing service can significantly increase your changes of securing employment in a quick time manner.

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SENIOR SALES AND OPERATIONS MANAGEMENT

Accomplished and dynamic professional with extensive background in developing and driving successful sales strategies and operations improvements, recognized for consistently achieving company goals, delivering profitable solutions to propel company growth. Highly motivated and efficient with a valuable track record in business development and account management strategies, able to work effectively in busy environments with positive results. Proactive with excellent interpersonal and communication skills, experienced in working with different personalities including clients and vendors as well as working on own initiative.

Core Competencies
Organizational Leadership • Sales & Account Management • Business Development • Client Relationship
• Advertising & Marketing Strategies • Staff Training & Development • HR • Process Improvements

CAREER SKILLS & HIGHLIGHTS

• Secured top national awards by driving successful best practices. Implemented process improvement strategies that increased productivity, sales, and customer satisfaction.
• Doubled closing rates by implementing new sales and operations procedures. Secured national recognition for exceptional sales performance that exceeded the national average.
• Delivered exponential sales growth through team development and training.
• Spearhead new product launch and marketing strategies. Improved sales by implementing online sales tools for consumers.

PROFESSIONAL EXPERIENCE

Carhelp.com • San Francisco, CA 2010 – Present
State Sales Manager
Direct launch and oversee operations management of various company locations in northern California, Oregon, and Washington. Established field teams and direct all field operations.
• Developed national account sales relationships and strategies, performing an active role in the online marketing and advertising, and social media campaigns.
• Recruit, train, and manage top-performing field staff, working collaboratively to achieve corporate sales targets and customer service objectives.

San Francisco Chrysler Jeep GEM • San Francisco, CA 2005 – 2010
Vice President and Operations Manager
Oversaw daily operations of self-owned automotive dealership averaging $12M in annual revenue. Build relationships among vendors, customers, and corporate management teams to increase sales and customer loyalty. Established wholesale and commercial account base, and developed sales and brand awareness marketing strategies. Maintained all environmental and legal compliance requirements.
• Boosted market share by 25% in 3 years through enhancement of sales, service, and parts teams performance levels, increasing servicing to 850 vehicles and securing $250K in parts sales each month.
• Expanded lease business to 40%, bypassing the 12% national average.
• Surpassed by 2% the national sales/service customer satisfaction ranking by launching customer service and policies process improvements.
• Attained Top 10 GEM dealership sales nationwide while securing the top three national sales ranking.
• Achieved Top 10 accessory sales ranking per unit sold for West Business Center.

Serramonte Auto Plaza • Colma, CA 2001 – 2005
Operations Manager
Provided direct oversight on daily management and long-range operations planning for full-service dealership operating sales, service, and parts facilities. Directed all aspects of staff recruiting and development including hiring, training, and performance evaluations for 120 union and non-union employees.
• Oversaw Sarbanes-Oxley (SOX), legal, facility, and environmental compliance efforts. Monitored and reported sales, service, and parts metrics to corporate office.
• Performed due diligence for three store acquisitions; reviewed financials, assets, and inventories.
• Maintained operations and sales during a 14-week labor strike by reorganizing remaining sales force while implementing a labor agreement that resulted in a multimillion-dollar savings annually.
• Led the dealership to achieve numerous performance recognition awards including the Nissan Presidents Award, Mitsubishi Diamond Certification, and Chrysler 5 Star Certification for performance across sales, service, and parts areas.
• Managed new vehicle inventory for three locations, developing a successful 60-day quick turn inventory model for domestic and a 30-day model for import models.

Greenlight.com • Livermore, CA 2000 – 2001
National Finance Manager, 2000 – 2001
Spearheaded national finance department efforts to increase finance programs and growth. Led sales management and market management teams to increase consumer sales of financial packages and products. Drove new product launches in 27 national consumer markets. Oversaw financial IT applications migration onto company website.
• Delivered loan and lease sales increases to 44% of total sales volume.
• Increased monthly sales to 350 units by coordinating launch of national consumer finance/leasing packages, including online application.
• Gained the recognition as one of Forbes’ Best of the Web for ecommerce.

Senior Sales Manager, 2000
Appointed to head national brand sales initiative, moving company from regional to national sales focus. Led sales management and employee teams to create sales opportunities and establish key relationships with Ford and Daimler Chrysler teams at 1K national dealerships.
• Delivered 100% closing rate by spearheading sales operations and sales process restructuring and launch.
• Raised customer satisfaction rating 40% by revamping service procedures and training/mentoring sales reps.
• Increased monthly sales 30% for 3 consecutive months.

Regional Finance Manager, 2000
Assisted in establishing and launching the new finance and insurance department. Helped launch the northern California finance model and coordinated expansion of the model nationally.
• Steered growth of sales results and customer service levels by championing CRM application customization project that incorporated finance and modified reporting processes.
• Increased productivity by working as part of the software tools development team, improving internal systems that supported product launch.

Serramonte Auto Plaza • Colma, CA 1995 – 2000
Fleet and Internet Sales Manager
Directed the launch and management of an online auto sales presence for a national Top 100 Chrysler dealership. Played a key role in creating and driving brand recognition through marketing and advertising initiatives. Maintained inventory control at two locations, overseeing up to 800 units. Managed all planning and forecasting. Trained sales teams.
• Secured a consistent 98% customer satisfaction rating for 3 years by developing and driving customer loyalty programs and processes.
• Grew sales 50% in new location by driving superior inventory control measures, securing a Top 100 Dodge dealership rating.
• Increased Internet sales to 25% of total sales by expanding sales to 150 units each month.
• Helped company secure five Star Certification and Daimler Chrysler Corporation Charger Club membership for best practices.
• Garnered selection as one of 13 dealers to launch electric vehicle program nationwide.

EDUCATION AND CREDENTIALS

Business Administration Coursework
Foot Hill College – Los Altos, CA

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