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Accomplished and dynamic professional with solid and diverse experience in operations management, who has demonstrated the ability to lead diverse teams of professionals to new levels of success in a variety of highly competitive industries, cutting-edge markets, and fast-paced environment. Strong technical and business qualifications with an impressive track record of hands-on experience in, strategic planning, business unit development, project and product management and operations management. Proven ability to successfully analyze an organization’s critical business requirements, identify deficiencies and potential opportunities, and develop innovative and cost-effective solutions for enhancing competitiveness, increasing revenues, and improving customer service offerings, with ability to work effectively in busy environments with positive results. A team player with effective interpersonal and communication skills, fluent in Spanish, adept at building productive relationships and building rapport with a diverse set of individuals.
Core Competencies

Process Improvement • Strategic Planning & Implementation • Client Relations • Brand Management • Software & Hardware • Organizational Leadership • Vendor Relations • Performance Improvements • Product Development • Staff Management & Development • Marketing & Advertising • Project Management • Business Development • Risk Management • Lead Generation • Team Management

Blue Cross Blue Shield of North Carolina – Durham • NC 1/2008 – Present
Senior Technical Project Manager
Introduced money-saving and efficiency-improving Six Sigma to key members of the Senior Leadership Team (CSO and COO) and has approved proof of concept sponsored by the Vice President of Business Process Excellence. Prepared report with third-party vendors, delivering multiple complex projects for the Sales and Marketing department. Administered a team of software developers responsible for upgrades, maintenance and infrastructure for the BCBSNC Web Office. Supervised BCBSNC Media Center Search from the website across multiple domains. Structured the second phase of Web Content Management System.
Key Highlights
• Successfully delivered $2.5M search tool, enabling Web users to easily find physicians, dentists, and pharmacies worldwide using a SAAS application with IMS Health.
• Successfully deployed Optimost tracking software in tracking and measuring Web visitor behavior for
• Successfully responsible in delivering more than $40 million dollars of projects in a single year.
Doing Church Right, Inc., Wake Forest • NC 5/2002 – 12/2010
Established concepts which enables churches to negotiate support contracts, share technologies, infrastructure and administrative resources to develop and decrease operations cost.
WildMan Marketing, Inc., Wake Forest • NC 11/2003 – 12/2010
Established and maintained relationships with one of the world’s largest security companies develop electronic paperless sales tools.
Key Highlights
• Successfully created an electronic paperless sales tools using tablet technologies, which generated a $37 million annually savings.
Wildman Safety Leads, Inc., Wake Forest • NC 5/2006 – 12/2009
Developed a program to electronically generate leads using established relationships with third-party Web advertisers and automatically distribute them to security five security franchises that were responsible for 25% corporate sales for the parent company.
TekSystems, Inc., Raleigh • NC 7/2007 – 1/2008
Senior Project Manager
Administered the corporate launching of the Interwoven Web Content Management System (WCMS) for an eight-month project. Handled third-party vendor, Ironworks, to launch WCMS.
Key Highlight
• Successfully managed a multi-million dollar project budget within 3% variance.
Ultimus, Inc. – Cary • NC 10/1999 – 6/2007
Marketing Communications Manager
Managed public relations team based in Boston consisting of ten personnel. Collaborated with analysts at Gartner, Forrester and other research firms. Authored by-lined articles handled press releases and created story pitches. Developed, managed and executed global marketing campaigns to create traffic and generate registrations on the corporate web site for 18 international offices. Designed ultimus Web site in MCMS environment and created templates in MS Visual Studio to ensure international sites are in line with corporate compliance. Spearheaded training and mentored marketing representatives in each international region. Managed development team with 20 personnel in Pakistan to deliver a custom CRM tool for internal use. Organized and implemented multiple iterations of annual multi-track company. Established global tradeshow presence and managed multimillion dollar marketing budget.
Interface Technologies, Inc. – Raleigh • NC 10/1994 – 10/1999
Director of Marketing and Sales
Developed local and national recognition programs to establish company as an Inc. 500 technology leader to create branding and image for interface technologies. Established and maintained relationships with local media, software industry’s largest developer tool builders, key software development corporations and Microsoft ATECS and solution providers. Managed development of interface technologies’ web presence including DevJournal (, devcentral( and corporate website ( which increased subscribed readership from zero to 18k in one year. Participated in contract negotiations. Performed HR functions including staffing and team management.
Key Highlight
• Successfully negotiated a $1.8m deal with iti’s largest fortune 500 clients and repeat business with Charles Schwab & Co.
• Successfully handled management team during transition from a training oriented company to a software services and product development company.
Custom Automotive Parts, Inc. – Youngsville • NC 1/1984 – 10/1994
General Manager
Created and implemented strategic plan to increase customer base to transform company into a multimillion-dollar enterprise. Installed POS computer system and coded workflow in UNIX scripts, which enables POS system to exchange data with the accounting, inventory control and shipping receiving system. Created a team of 12 staff, which delivers hard parts to technicians with a two-day shipping radius and USVI. Oversaw operations and managed corporate P&L.
Key Highlight
• Successfully increased company customers from 112 customers to 6500 customers.


Master of Divinity in Ethics
Southeastern Baptist Theological Seminary – Wake Forest, NC

Bachelor of Arts in Psychology
Clemson University – Clemson, SC


Wake County Board of Education Advisory Council
Baptist AIDS Partnership of North Carolina Board of Directors
Tri-area Ministry Board of Directors Chairperson
Raleigh Baptist Association Regional Coordinator for Migrant Worker Ministries, Wake County
English as a Second Language Teacher
Clemson University Alumni Association
Internet Summit Community
Targeted Marketing Best Practices
eMarketing Association
Network Social Media Marketing Group
Triangle Interactive Marketing Association

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