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The sample below is for a Service Desk Tech Resume Sample. This resume was written by a ResumeMyCareer professional resume writer, and demonstrates how a resume for a Service Desk Tech Resume Sample should properly be created. Our Certified Professional Resume Writers can assist you in creating a professional document for the job or industry of your choice. A professional resume writing service can significantly increase your changes of securing employment in a quick time manner.

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SERVICE DESK TECH

Highly dependable, determined and dynamic professional with extensive experience in providing technical support of desktop computers, applications, and operating systems. Proficient in computer hardware, software and other peripherals with updated knowledge in current technologies in networks and servers, equipment, and other cutting-edge applications. Highly reliable and detail-oriented professional with excellent customer service and project management skills with strong ability to effectively multi-task several complex assignments with tight deadlines. Proactive and efficient with an extensive track record in evaluating and devising comprehensive solutions and proven ability to work effectively in busy environments with positive results.

Core Competencies
Operations & Project Coordination • Software & Hardware Support • Systems Administration & Analysis
• PC Building & Repair • Six Sigma • Technical Support & Troubleshooting • Customer Service

PROFESSIONAL EXPERIENCE

Erie Insurance Group • Erie, PA 09/1997 – Present
Service Desk Tech II, 11/2010 – Present
Senior Desktop Support Technician, 08/2006 – 11/2010
Network Technician I, 09/1997 – 08/2006

Provide technical support of desktop computers, applications and related technology. Handle technical calls from agents and employees, and provide resolution on issues involving company PCs, operating systems, and software.
• Manage and maintain Erie’s DSpro and Web Applications.

PROJECTS
Lease Refresh • Desktop, MCPC 01/2005 – 01/2006
• Managed replacement of all leased PCs for the entire company. Served as team leaded for the entire home office complex. Oversaw all PC replacements and ensured contractors completed tasks on time.

PC Refresh • Desktop, Lenovo, MCPC 01/2001 – 01/2002
• Replaced and installed new PCs and assisted employees with data transfers, ensuring all required applications were functional.

CA Implementation 01/2000 – 02/2001
• Involved with the first implementation of the CA software server used to push and track installed software companywide.

EDUCATION & CREDENTIALS

Independent Coursework; FC ‘A’ School | FC ‘C’ School

Six Sigma

High School Diploma, 1991 – 1992
Dennis-Yarmouth Regional High School – South Yarmouth, MA

TECHNICAL SKILLS
Microsoft Office Suite: Word, Excel, PowerPoint, Visio, Outlook;
DSpro; AE.com Web Apps

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