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The sample below is for a Service-Focused Issue Resolution Resume. This resume was written by a ResumeMyCareer professional resume writer, and demonstrates how a resume for a Service-Focused Issue Resolution Candidate should be properly created. Our Certified Professional Resume Writers can assist you in creating a professional document for the job or industry of your choice.

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Professional Profile
Self-motivated service-focused professional seeking to leverage both experience and education as a project manager. Detail-oriented and organized individual who exemplifies professionalism, and an ability to manage multiple projects and tasks at any given moment. Demonstrated history of successful project management, while ensuring high customer satisfaction and a positive company image. Highlighted leadership qualities and the ability to work with individuals from varying backgrounds, while promoting team values. Driven partner eager for professional growth, increased responsibility, and the opportunity to apply extensive sales and management experience in a challenging environment.

Skills Summary
♦ Strategic Planning ♦ Staff Development ♦ Effective Communicator
♦ Customer Service ♦ Issue Resolution ♦ Team Leader
♦ Financial Oversight ♦ Project Management ♦ Professional Attitude

Certification
♦ Project Management (PMP) Date

Project Manager – Duties & Responsibilities
 Oversee 1,000 employee call center operations ensuring efficient, effective, and profitable operations
 Recruit, train, and direct 25 Senior Call Center Managers ensuring they understand the brand and corporate protocols
 Design and implement staff training and development initiatives to enhance team skill sets
 Responsible for the implementation and operation of technical facets such as the Qfiniti platform and Avaya integration
 Utilize strong background in information technology, web development, engineering, and technical support
 Design and implement workflow and organizational structure for multiple corporate entities
 Work closely with various departments including human resources, development, IT, and others to develop strategic plans
 Analyze corporate structure and create business requirements, process flows, and procedures for organizational efficiency
 Responsible for the identification and removal of chronic system affecting issues to enhance daily operations
 Set and coordinate product release timelines and procedures for 23 regional call centers across the United States
 Coordinate the strategic and operational arms of the release management teams
 Train and lead release teams ensuring compliance with project budgets and release schedules
 Oversee all user testing to ensure proper product functionality prior to release
 Manage website and hardware integration, maintenance, updates, and other technical support issues
 Set and strictly adhere to departmental budgets and schedules
 Consistently meet or exceed customer service and project management goals through strong managerial skills
 Maintain comprehensive records detailing call center activities, product releases, and other pertinent data
 Build and strengthen relationships with key clients, partners, vendors, and community leaders
 Interact with support staff and company resources effectively to create the best consumer experience
 Develop a rapport with customers and orient them to various products and services
 Ensure customer satisfaction by maintaining friendly, supportive contact with existing clients
 Study internal literature to become an expert on products and services
 Represent company brand with poise, integrity, and positivity

Professional Experience
 Consolidated Corporate Sales, LP, Sr. Project Manager/Director of Call Center Operations (Itasca, IL) 2/2009 – 4/2011
 AT&T Operations, Inc., Project Manager – Product Development/Life Cycle (Hoffman Estates, IL ) 3/2008 – 2/2009
 Ameritech Services, Inc., Associate Director/Project Manager – Midwest Operations (Hoffman Estates, IL) 7/2002 – 3/2008
 SBC Advance Solutions, Inc., Senior Field Engineer (Arlington Heights, IL) 8/2001 – 7/2002
 CTK Web Design, Inc., Managing Director (Naperville, IL) 8/1995 – 8/2000

Education
 University of Phoenix (Phoenix, AZ) Date
Master of Science in Business Administration
 Illinois State University (Normal, IL) Date
Bachelor of Science in ________________
 College of Dupage (Glen Ellyn, IL) Date
Associate of Arts in _______________

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