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Social Services │ Counselor

Bold analytical thinker and creative problem solver with strong capabilities for driving program operations, process improvements and enhancements in adolescent developmental delays and disabilities programs. Broad based experience in research of teen parenting program techniques with innate ability to build strong, sustainable relationships with multicultural parents, adolescent individuals, and the community. Perform effectively under high-pressure situations while maintaining the highest ethical standards. CPR and AED Certified.

CORE STRENGTHS

 Leadership/Mentor
 Strategic Planning
 Policies/Procedures
 Problem Resolution
 Communications
 Program Development
 Cost-Cutting Initiatives
 Staff Training
 Conflict Resolution

PROFESSIONAL EXPERIENCE
Coordinator – LaRabida Children’s Hospital, Chicago, IL 2003 to Present
 Assist service providers manage complex cases and provide needed services to children with developmental delays and disabilities.
 Analyze daily operations and trouble shoot problematic situations that threaten positive outcomes.
 Development of innovative outreach strategies that increased service providers’ participation.
 Developed a system to appropriately match service providers with clients that decreased cases being returned, and closed the gap for families dropping out of program from service delays.
 Developed and coordinated innovative strategies to improve outcomes, resulting in increased funding of $116K.
 Negotiated payment benefits from outside sources to reduce costs to hospital and early intervention program.
 Elevated the brand awareness of the hospital’s Premier Kids Clinic through marketing and referrals, resulting in increased funding ($15K).
 Chosen by senior hospital management as the only member of the early intervention program to be invited to interface with funders.

Counselor – Better Boys Foundation, Chicago, IL 2003
 Provided key assessments and performed crisis intervention counseling to at risk adolescents and families, and created accurate reports that documented program objectives, achievements, and milestones.
 Critical intervention and conflict resolution for problematic issues, and successfully reunited adolescents with families, reduced need to make DCFS Hotline calls and kept adolescents from entering temporary shelters.
 Performed effective consultation services to teacher that reduced detention and suspension referrals.

Child & Family Specialist/Case Manager 1999 to 2003
Uhlich Children’s Advantage Network, Chicago, IL
 Conducted parenting assessments that effectively determined risk factors, and reduced violent incidents against children, and developed and implemented parenting curriculum that reduced repeat pregnancies and DCFS hotline calls.
 Developed and implemented life skills curriculum that increased client’s independent living skills.

Early Career:
Family Support Specialist – Ceda Country Club Hills Head Start 1998 to1999
Primary Specialist – Marc First 1997to1998

EDUCATION / LICENSURE
Masters of Social Work (MSW), Chicago State University, Chicago, Illinois, 2010
Bachelor of Science in Sociology, Illinois State University Normal, Illinois, 1997
Licensed Social Worker, License Number: 150.013098
Illinois Department of Children and Family Services: Licensed Child Welfare Service Employee; Child Endangerment Risk Assessment Protocol (CERAP), March 2002
Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillators (AED)

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