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SOFTWARE AND TECHNOLOGY SALES

Accomplished and dynamic software and technology sales and management professional, consistently recognized for effective operations and client relationship management and ability to develop sales strategies, including international markets, delivering profitable solutions to attract and maintain accounts and customers, and propel company growth. A highly dedicated individual and a proven leader with documented success in progressively dynamic and challenging positions, skilled in the creation and implementation of promotional strategies that generates increase in market share, sales, and profitability. Self-motivated and efficient with a valuable track record in strategic planning, business unit development and account management, with proven ability to work effectively in busy environments with positive results. A team player with effective interpersonal and communication skills, adept at building productive relationships and building rapport with a diverse set of individuals at all levels from diverse cultural and socio-economic backgrounds including clients.

Core Competencies
Organizational Leadership • Sales & Marketing • Business Development • Staff Training & Development • Negotiation & Representation Skills • Strategic Planning & Implementation • Client Relations Management • Customer Service

PROFESSIONAL EXPERIENCE

VMware, New York City • NY 9/2008 – Present
Enterprise Account Manager
Managed Software and Services Sales to numerous Fortune 500 and Global Customers. Developed, maintained and implemented account plans and opportunity plans. Maintained and improved customer satisfaction. Engaged with appropriate channel partners. Worked in conjunction with internal sales team. Managed designated territory to maximize both short and long-term opportunities. Produced weekly accurate forecasting. Ensured quarterly and annual revenue targets are met. Created long-term strategic relationship, with focus on identifying and closing new business opportunities based on solutions deliverable. Engaged with appropriate channel partners.
KeyHighlights:
• Achieved an Average of 150% per year and over quota for 4.5 years.
• Recognized for Numerous quarterly sales awards while at VMware

Siemens IT Solutions and Services 11/2007 – end-date
Client Executive – Financial Services
Managed business development in financial service accounts. Developed and executed client communication plan, provided leadership and other marketing efforts. Leveraged internal relationships and identified untapped opportunities for value delivery at the clients. Oversaw overall account planning, organization and ongoing account expansion efforts in order to ensure customer satisfaction and long term sustainable client engagements. Developed deep understanding of client strategic priorities and continually aligned delivery team to address client needs. Monitored and ensured that Operational Goals for the accounts are met and any potential issues are being resolved while balancing growth, margin and customer satisfaction.

Hewlett Packard/Storage Apps (NY, NYC, CT Metro Area) 2003 – 2007
Global Client Manager – JP Morgan Chase
Oversaw global sales to all of JPMC worldwide, which includes all hardware, software, services and consultations valued at $100M annually. Managed accounts and a large global team of sales/engineering staff into one of Hewlett Packard’s largest global financial customers. Ensured all global clients continue to purchase products or services and are satisfied with the services provided. Facilitated a positive experience by managing clients’ requests and expectations, as well as resolving issues that may arise by identifying problems and finding resources to offer a solution quickly and efficiently. Ensured clients’ satisfaction and marketed additional products or services to current clients to increase the organization’s profitability. Managed sales and communications for various l clients who frequently purchased products for multiple locations internationally.
KeyHighlights:
• Over 20% annual growth rates in relationship for each year.
• Achieved over 130% to plan in FY 06 and 125% to plan in FY 07.

Enterprise System Group 2000 – 2003
HP Storage Sales Specialist/Account Manager
Provided strategic management and oversaw penetration of new and existing key major accounts. Managed all client communications, conflict resolution, and compliance on client deliverables and revenue. Ensured that client issues are dealt with in an efficient manner and all processes and procedures are completed and quality standards are met. Served as the primary business contact for the client and ensured client satisfaction. Provided regular two-way communication between the client and team, to provide strong team representation and set proper client expectations. Demonstrated strong understanding of company capabilities and service, and effectively communicated all offerings to the client.
KeyHighlight:
• Ranked #1 in region for FY02 for revenue production and percentage to quota at over 240% to plan.

Account Manager – Storage Apps, New York City • NY
Handled sales penetration and business development of a new storage virtualization appliance. Developed relationships with loyal clients, gathered feedbacks to enhance quality of service. Ensured clients’ demands to be satisfied. Answered the clients’ questions and ensured problems are resolved in a timely manner. Ensured that clients know to use the services and provided assistance if necessary. Managed and provided assistance in managing or maintaining accounts of strategic clients. Conducted weekly review of promotional activities to enhance the motivation and identify development potential to maximize the profit of the organization and clients’ satisfaction.
KeyHighlight:
• Ranked number 1 in units sold.

The Tilden Group LLC 1999 – 2000
President
Provided recruiting services for technology organizations with major emphasis on telecommunications, date, networking, and networking engineering. Handled several of emphasis including .com’s, software and advertising. Managed acquisition of new accounts, handled contract negotiation and oversaw execution. Performed candidate search, screening and fulfillment. Managed Profit and Loss, invoicing and collections. Established and increased customer base.

Qwest Communications/Field Sales Division 1997 – 1999
Branch Sales Manage/Regional Sales Director
Opened and oversaw operations of the first commercial sales office. Recruited and trained sales and administrative staff. Managed the first office in division to full head capacity. Managed a three-state region. Established sales objectives by creating a sales plan and quota for districts in support of national objectives. Maintained and expanded customer base by counseling district sales representatives; building and maintaining rapport with key customers and identifying new customer opportunities
KeyHighlights:
• Successfully served as Presidents circle in 1997-1998.
• Ranked #1 region in commercial division 1997-1998 for revenue to plan.
• Consistently over 300% to revenue goal and won national sales contest “Show me the Revenue”.

Telco Communications Group/Field Sales Division 1996 – 1997
Director of Sales
Oversaw opening of Rocky Mountain Region. Hired and trained management, sales, and administrative staff. Developed and implemented direct and indirect sales channels in region. Ensured sales quota expectations for revenue productions are met.

Telephone Express/Field Sales Division 1995 – 1996
Regional Sales Manager
Hired and provided training to management, sales, and administrative staff. Analyzed and provided market analysis to improve product service positioning and increase effectiveness of the sales team. Recommended and implemented any changes needed to align the sales organization with overall strategy. Created and sustained effective collaborative partnerships with all managers and departments. Developed and executed strategies to build a sales culture and productive team.
KeyHighlights:
• Ranked #1 in revenue production for 2nd and 3rd quarter in total revenue and revenue per rep for 1995.
• Achieved #1 rank in total revenue and revenue per rep in 1996 and #1 in national sales contest based on revenue per rep.

OTHER RELEVANT EXEPRIENCE (1992 – 1995)

Allnet/Frontier Communications Services 1992 – 1995
Account Representative/Sales Representative/Sales Manager I/Sales Manager II/Branch Manager

EDUCATION AND CREDENTIALS

BA in Mass Communications, 12/2991
University of Denver, Denver CO

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