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STORE MANAGEMENT

Results focused and dynamic professional, with comprehensive background leading all aspects of store operations including merchandising, sales, customer service, inventory, revenue growth, and process improvements. Growth-oriented, combined with strong industry knowledge, business acumen, and interpersonal skills to keep managed stores profitable. Proactive and a perceptive leader with strengths in recognizing and accelerating peer’s strengths, highly proficient in working in a fast-paced environment. A team player with excellent interpersonal and communication skills, experienced in working with different personalities including clients and vendors as well as working on own initiative.

Core Competencies
Operations Management • Business Development • Strategic Planning & Development • Client & Vendor Relations
Sales • Finance & Budgeting • Needs Assessment • Cost Management • Staff Development & Training

PROFESSIONAL EXPERIENCE

The Home Depot #8954 • Dublin, GA 10/2011 – Present
Specialty Assistant Store Manager
Manage team in promoting sales, store profitability, providing customer service, and maintaining in stock and store appearance. Collaborate with the Store Manager in analyzing trends, and develop strategies and objectives to drive sales and profitability.
• Oversee merchandising specialty departments to ensure successful execution of corporate programs including creating an inviting shopping environment for customers.

The Home Depot #1772 • Macon, GA 08/2009 – 10/2011
Flooring Department Supervisor, 02/2011 – 10/2011
Assisted Sales Assistant Store Managers (ASMs) and the Freight Team in the development of merchandising decisions. Monitored and ensured provision of excellent customer service to all customers.
• Provided staff training, ensuring strong product knowledge, and excellent customer service skills.

Special Service Supervisor, 08/2009 – 02/2011
Managed customer transactions, cash handling and the performance of service desk. Ensured service desk associates provide outstanding service to customers and met their demands.
• Performed training, performance evaluation, and recognition for all special services associates to promote outstanding service, and maintenance of in stock and store appearance.

The Home Depot, • Phoenix, AZ 12/2001 – 12/2007
Regional Human Resource Assistant, 04/2006 – 12/2007
Coordinated appointments and schedules for three Regional HR Managers. Handled arrangements for meetings, conference and travel.
• Performed various clerical duties including data entry, filing, and preparing office correspondence.

The Home Depot • Phoenix, AZ 12/2001 – 04/2006
Hardware Sales Associate | Kitchen & Bath Designer | Appliance Sales Associate | Department Supervisor

OTHER EXPERIENCE
Corrections Officer AZ Dept. of Corrections, Phoenix, AZ 09/1997 – 12/2001

EDUCATION AND CREDENTIALS

High School Diploma (GPA of 3.0), 1990 – 1994
Sunnyside High School – Tucson, AZ

COMPUTER SKILLS
Microsoft Office Suite: Word, Excel, PowerPoint, Outlook; Internet Explorer

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