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The sample below is for Supervisory Transportation Security Officer Resume Sample. This resume was written by a ResumeMyCareer professional resume writer, and demonstrates how a resume for a Supervisory Transportation Security Officer Resume Sample should properly be created. Our Certified Professional Resume Writers can assist you in creating a professional document for the job or industry of your choice. A professional resume writing service can significantly increase your changes of securing employment in a quick time manner.

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CUSTOMER SERVICE

Dynamic and efficient with extensive experience managing in customer-driven and dynamic industries and recognized success in customer service functions with proven ability to work effectively in busy environments with positive results. Highly motivated and efficient with a valuable track record in achieving organizational goals and delivering world-class customer service. Highly organized and self-directed leader with strengths in recognizing and accelerating peer’s strengths, delegating the right task to the right person, and building teams that can conquer any challenges. Analytical and strategic thinker able to diagnose simple and complex issues while executing practical solutions that foster customer satisfaction and recognized ability to plan, organize and coordinate priorities in an expedient manner. Proactive and results oriented with excellent interpersonal and communication skills and experienced in working with different teams and individuals at all levels from diverse cultural and socio-economic backgrounds.

Core Competencies

Organizational Leadership • Customer Service • Client Relationship Management • Leadership • Purchasing • Inventory Management • Operations Management • Payroll • Staff Training & Development • Staff Management

PROFESSIONAL EXPERIENCE

Transportation Security Administration, Dallas • TX 8/2002 – Present
Supervisory Transportation Security Officer
Served as a front line supervisor for Category One Airport. Handled performance evaluations, employee attendance, training and development. Managed all aspects of training, evaluations, payroll, uniform compliance and general job performance for all officers. Monitored two screening checkpoints on a daily basis with an average shift flow of 4000-6000 passengers. Guaranteed high quality levels of screening, adhering to proper screening techniques and Standard Operating Procedures, while always treating others with courtesy, sensitivity, and respect. Ensured the same level of job performance daily from 40 officers on checkpoint. Coordinated with vendors, airport operations officers/employees, airline management, and the local police department. Provided training, development and feedback to other supervisors on local procedures and compliance in dealing with interpersonal situations, including difficult passengers, conflict between officers. Served as Acting Training Instructor for new screening procedures mandated by Washington, utilizing the use of Microsoft Word and Microsoft PowerPoint. Generated actions plans and training while conducting weekly meetings to track progress and generate solutions. Coordinated with local Scheduling Operations Officer and accomplished a five-month detail as a Scheduling Operations Officer. Managed staffing templates, operating reports, throughput numbers and other data that is utilized, maintained adequate staffing levels and created schedules, utilizing staffing allocations that meet the standards set forth from headquarters. Provided recommendations on staffing needs to upper management and gathered reports and data utilizing Excel spreadsheets. Handled local hiring and interviewed panels, along with vacancies and promotions. Assisted in the annual recertification process for all uniformed officers and have maintained data, pass/fail rates, schedules and other information compiled in various formats for FSD staff. Provided mentoring and training to newly promoted Supervisors, Lead Officers, and Coordination Center personnel. Piloted drills/tests for x-ray personnel, enhancing skills and implemented additional training when necessary. Assisted other officers in presenting training materials to newly hired officer’s and observed mentoring skills and provided feedback to mentors as needed. Facilitated staff meetings, training sessions and public forums.

Compari’s Italian Ristorante, Plano • TX 1/2000 – 7/2002
Manager
Hired, trained, scheduled, and supervised approximately 50 employees. Managed purchasing of supplies and maintained adequate inventory of supplies. Facilitated the development of assistant managers. Provided excellent customer service skills. Introduced and established local marketing for the store and implemented several quality control programs. Developed and executed a training program for new hire employees.

EDUCATION AND CREDENTIALS

Technical or Occupational Certificate Major in Medical Assistant, 6/1989
Concorde Career Institute, Dallas • TX

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