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SYSTEMS ANALYST – IT ADMINISTRATOR

Experienced, high energy and knowledgeable IT Systems Analyst and Administrator with a proven track record in overseeing all IT operations on a large scale while driving customer service, programming initiatives, and successfully solving technical challenges. Experienced leader recognized for providing strong and sustainable client and customer relationships while leveraging excellent IT problem-solving skills to achieve infrastructure success. Respected IT Administrator with extensive experience in Cisco Networks, adept at identifying new emerging technologies and trends.
Technical Competencies

SOFTWARE AND PROTOCOLS
Cisco CLI • Windows 98/ 2000/ XP/ NT • MS Office • VB6.0 • ASP • Front Page • HTML • COBOL6 • ORACLE8
SQL Server 7.0 • TCP/IP • ping • Wireshark • traceroute • IMAP • POP3 • FTP • TFTP • DNS • NAT • DHCP
RIPV1 • RIPV2 • EIGRP • OSPF • VTP • VLAN

HARDWARE AND PLATFORMS
Cisco Routers • Cisco Catalyst Switches • Desktops/Servers • CAT5 Cabling

PROFESSIONAL EXPERIENCE
Kriger Research Center Inc., City • ST 2008
Clinical Data Management – Internship
Developed and implemented databases in Excel with code validation, error handling and query management.
Conceptualized checklist for Site Initiation, Monitoring Site Visit, and Study Termination, reviewed Protocol requirements and drafted appropriate CRFs. Collaborated and had direct exposure to clinical trials, SOPs and forms, and gained extensive knowledge of Principle of Pharmacology, Pharmacokinetic and Six Sigma methodologies. Trained on performance of Pre-Clinical Study, Patient Registration and Inform Consent, SAE and Safety Data Reconciliation and reporting of Adverse Events in compliance with IRB stipulations.
Stream Global Services, Belleville • Ontario Canada 2004 – 2006
Technical Support and Customer Care
Provided collaborative customer service and support for printers, computers, Internet and network connectivity.
Investigated, determined and documented infrastructure issues and problems experienced and took appropriate action and/or referred problem to next level of support if appropriate. Provided installation of software applications, printers, NIC cards and USB drivers, and troubleshot Windows9x, Windows 2000, and Windows XP operating systems. Kept Internet access through modem connectivity, router and rebuild of TCP/IP through LAN. Trained new hires and provided clients needed training on actual environments and local settings initiatives. Followed up with support staff ensuring timely resolution and customer satisfaction levels were maintained.
Pearl Communica Ltd. • India 1994 – 2001
System Analyst and Computer Programmer
Provided key design, development, systems and applications testing, and maintained databases, codes, applications and Web sites, and administered and managed Windows NT and 2000 Local Area Network infrastructure. Created report generation at various levels, Daily stock report, received reports, and material return. Conducted seminars and product promotions at various levels, and trained and managed team of 7 analysts to design and develop Web-based applications.

ADDITIONAL EXPERIENCE
(Details available upon request)

Worked as Assistant Executive Consumer Finance at Lloyd Finance Ltd., India

EDUCATION AND CREDENTIALS

BS, Computer Science – 1991
South Gujarat University, Gujarat • India
Degree equivalent to three years Bachelor’s degree in Canada (ICAS, File #09070619)

Certifications:
Microsoft Certified Professional (MCP) – 1999
Administering SQL Server 7.0 • Designing and implementing database with SQL Server 7.0
Cisco Certified Network Associate, CCNA (640-802) – 2011
Cisco Networking Academy Program – Cisco Systems Inc. – 2010 to 2011
Configuring Cisco catalyst switches and routers • Networking Fundamentals and Routing Protocols and Concepts
LAN Switching and Wireless • Accessing the WAN Networking Fundamentals • Creating and Implementing IP and VLSM addressing scheme

Training:
Clinical Data Management (Online) – Kriger Research Center Inc., Toronto, ON 2007 – 2008
Clinical Research Monitoring Fundamentals • ICH GCP Training
Adverse Event Reporting Adverse Event Reporting

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