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TECHNICAL ACCOUNT MANAGEMENT

Accomplished and dynamic professional, with extensive experience in Information Services methods and technology including data warehousing, and systems development lifecycle, from analysis through development to testing and implementation of various types of applications. Dependable and exercises independent judgment and decision making abilities in establishing technical standards, ensuring adherence, and in evaluating technology problems and creating manageable solutions. Highly reliable and results oriented with outstanding project planning, execution, monitoring and resource balancing skills with ability to support multiple simultaneous projects. Proactive, with a team-oriented attitude possessing strong analytical and interpersonal skills coupled with excellent written and oral communication skills, adept in coordinating with vendors and clients in support of timeline and IT project deliverables.

Core Competencies
IT Operations & Project Management • Data Warehousing • Systems Development & Implementations
• Troubleshooting & Technical Support • User Training and Support • Solutions Assessment & Configuration

PROFESSIONAL EXPERIENCE

Microsoft Corp, Redmond, WA 2003 – Present
Senior Technical Account Manager
Support the product development of ISV’s through utilization of Microsoft development platform. Serve as the primary point of contact for customer at Microsoft throughout the product development lifecycle.
• Assess the customer’s development environment and fit to Microsoft technologies.
• Collaborate with teams across Microsoft to ensure timely resolution of customer issues.

Fujitsu Consulting 01/1996 – Present
Handled different roles in different projects with various clients including:

British Columbia Buildings Corporation 03/2002
Technical Architect / Sr. Business Analyst / ETL Developer – SMIS Data Warehouse
Designed and documented the conceptual, logical and technical architecture for the SMIS data warehouse as well as the developer level standards for the SMIS data warehouse;
• Assessed current source systems, and provided development support for ETL processes in Decision Stream.
• Collaborated with BCBC management in the documentation of requirements for the business KPIs.

BC GAS / BC LDB 02/2002
Trainer / Business Analyst – BC GAS Data Warehouse
Provided COGNOS training to the Fujitsu Consulting BC GAS team in Vancouver. Developed detailed requirement documents for BC LDB reporting needs and ETL processes.
• Built a prototype ‘ad hoc reporting environment’ using real BC GAS data.

Government of BC, Ministry of Finance 10/1999 – 10/2001
Senior Business Analyst – BC Connects
Functioned as primary client contact for the ministries, boards and government agencies. Handled change requests from current clients and content updates for each release. Handled the change management process for content changes to ministries’ web pages and coordinated the efforts of the resources (developers, clients, testers) involved.
• Identified and documented the level of service provided by BCIS to various government organizations to ensure implementation of formal service level agreements.
• Conducted testing and QA of government internet websites before release for production.
• Generated requirements document for database driven websites for the Ministry of Women’s Equality and Ministry of Aboriginal Affairs.
• Developed a prototype for a database driven site for the Centre for Workplace Excellence, Ministry of Women’s Equality.
• Participated in JAD sessions for website design and architecture. Demonstrated the concept of ad hoc reporting and data warehousing using web server logs.

Government of New Brunswick, Department of Finance 04/2000 – 05/2000
Developer – Oracle Forms Conversion
Enhanced the GUI environment and error handling by replacing item level validation with record level validation. Handled removal of global variables, optimization of PL/SQL code to make better use of system memory and ensured better overall system performance.
• Effectively partitioned the application code for better performance, data integrity and maintenance.

Edison, NJ/ Republic National Bank 01/1998 – 09/1999
Developer / Analyst – Consumer Banking Data Warehouse
Analyzed and interpreted business rules and writing stored in PL/SQL procedures and functions. Maintained stored PL/SQL program units and revised code as necessary.
• Developed and implemented the Impromptu Catalog for ad hoc reporting and developed Powerplay cubes to facilitate OLAP.
• Generated test data for unit and system integration testing including Impromptu reports to prove test cases.
• Provided detailed design documents for implementing change requests and providing input for the data warehouse Audit Report.

AT&T Wireless 09/1997 – 12/1997
Project Manager – Migration
Carried out migration of 1500 users from MS Mail on Windows 3.x to MS Exchange on Windows 95. Supervised a staff of 5 team leaders and 30 technicians. Communicated work schedules to team leads and provided daily status reports to client management. Ensured project issues were communicated to client management and effectively resolved.

Fujitsu-In-House 07/1997 – 08/1997
Technical Trainer – Lotus Notes Training
Trained approximately 200 users in Lotus Notes 4. Prepared and presented training classes emphasizing the basics of Lotus Notes, to enable users to perform day-to-day activities such as email, scheduling, creating address books, database replication, using agents, using mobile notes and sharing information with other applications.

AT&T Wireless 06/1997 – 07/1997
Team Leader – Migration
Spearheaded an 8-member team in migrating numerous servers, routers, hubs and workstations from one site to another. Communicated project status to the Project Manager, and maintained an inventory database in MS Access.

Municipality of New York City, Department of Health (DOH) 01/1997 – 05/1997
Developer / Analyst – City Wide Immunization Registry (CWIR) Reports
Provided ad hoc reporting capability to permit analysis of demographic and immunization information. Developed the ad hoc environment by building the Impromptu catalogue and Powerplay cubes.
• Trained clients in the effective use of Impromptu and Powerplay.

Municipality of New York City, Department of Health (DOH) 04/1996 – 05/1996
Developer / Analyst – Thin Client Application
Developed and implemented a ‘Thin-Client’ application, which enabled doctors to dial in to the server with inquiries and updates, which are converted into calls to Oracle-stored procedures.

Fujitsu-In-House 05/1996 – 12/1996
Analyst – Business Intelligence Tools Evaluation
Evaluated and researched four different end-user OLAP reporting tools, namely: Business Objects, Impromptu and Powerplay, Data Direct Explorer & Esperant. Set up a conceptual layer for all the products. Created 10 reports using each of the packages to evaluate the products’ query and reporting features.
• Tested advanced features including security, resource management, client server management, OLE and performance.

State of Connecticut, Workers+ Compensation Board 01/1996 – 02/1996
Developer / Analyst – Workers Compensation Management System Demo
Handled development and implementation of a demonstration package of the Workers’ Compensation Management System used for training over 100 users. The package demo highlighting the main features of the system was developed using Demoshield and Lotus ScreenCam.

AT&T Bell Laboratories 07/1995 – 09/1995
Developer / Analyst – Predictive Servicing
Provided networking solutions including development of Decision Support Systems, and an application that enabled the prediction of load on a telephone network at a given point in time.

EDUCATION AND CREDENTIALS

Master’s Degree in Computer Science
Stevens Institute of Technology – Hoboken, NJ

Implemented various sorting algorithms and data structures using C.
Developed a hypothetical operating system using C and Assembler.
Identified requirements for a cable TV dispatch system.

Bachelor’s Degree in Mechanical Engineering Technology
University of Zimbabwe – Harare, Zimbabwe

TRAININGS
Cognos DecisionStream – Vancouver, 2002
WebMethods – Victoria, 2002
Oracle’s Approach to Data Warehousing – Victoria, 2001
Object oriented analysis & Design using UML and Java – Calgary, 2001
2001Effective Coaching – Victoria, 2001
Advanced Impromptu – NJ, 1998
Microsoft Certified Professional (MCP), 1998
Advanced Impromptu – Cognos, 1998
SQL Server Training, (AT&T Bell) – Oracle, Fujitsu, 1996
Java Training – Fujitsu, 1996
Business Process Re-engineering – Fujitsu, 1996

TECHNICAL SKILLS

Microsoft Office Suite
Word, Excel, PowerPoint, Access, Visio; Lotus Notes 4.5; Windows Workstation

COGNOS: DecisonStream, EP Series 7, Impromptu 6.0

ORACLE: 8i Ver.8.1.7; Designer 6i; Oracle Forms 6.0, 6i; Oracle 7.3; Oracle 8.0.5 Server

OLAP Reporting Tools
Business Objects, Impromptu, Powerplay, Data Direct Explorer, Esperanto, Visual Basic
3.0, SYBASE SQL server; Dreamweaver; Linkbot; Active Server Pages; Developer 2000;
Designer 2000; Digital UNIX; HP UNIX; HTML; XML; PL/SQL; SQL Plus; SQL Navigator

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