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The sample below is for a Technical Service and Distribution Manager CV Resume Sample. This resume CV was written by a ResumeMyCareer professional CV resume writer, and demonstrates how a CV resume for an Executive Management CV Resume Sample should properly be created. Our Certified Professional CV Resume Writers can assist you in creating a professional document for the job or industry of your choice.

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Technical Service & Distribution Manager

International & Domestic Logistics…….Rate Negotiations…….Service & Support…….Delivers Results
Knowledgeable and savvy Technical Service and International Distribution Manager with demonstrated expertise in all facets of extraordinary customer service processes and protocols. Passionate for the opportunity to assist in inventory management and distribution channels that allow company growth and to become highly profitable and gain market share that would create access to sales. Thorough understanding of freight forwarding customer-centric requirements, market conditions, and understanding the service industry where quality of customer service provided and critical global agent networks are what make inventory distribution a success. Proficient in MS Office Suite and various spreadsheet designs.


 Negotiations
 Customer Service
 Global Distribution
 Cost Reduction
 E-Commerce Campaign
 ISO Quality Control
 Operations
 Processes/Procedures
 Regulatory Compliance

Technical Service & Distribution Manager – Heidolph LLC, Cinnaminson, NJ 2005 to 2007-2008 to Present
 Oversee all technicians dispatched from Chicago, IL to customer locations all over North America.
 Since rejoining Heidolph service revenue has “rocketed” from $100k per year with 11 technicians to $750K in 2010 using only three technicians.
 Service department became profitable for the first time in company history, and distribution costs were cut in half through negotiated rates with carriers and consolidation of products from the U.K. and Germany.
 Created all procedures and day-to-day operations for Bio-Medical equipment company.
 Current service runs at 54% margin after factoring in travel cost, and distribution center maintains inventory turns of no greater than 1.2.
 Successfully negotiated reduced rates with global freight carriers, slashing costs by 35%.
 Distribution costs are steadily decreasing despite marked sales increases of $2.2M over last 2+ years, and increase of 150%.
 Designed all procedures from first contact to invoice in our customer service department, and designed IQ/OQ documents procured state-of-the-art test equipment, and successfully marketed service and sales through both Internet targeting and mailers.
 Adopted (service CD’s) from Germany and are now distributed worldwide with every product to assist the researchers in set-up, operation and cleaning of the equipment.

Electronic Technician – Omega Engineering: Bridgeport, NJ 2005
 Recruited to create procedures for all products that included manufacturing, calibration, and repairs.
 Hired in as fast track management potential, and effectively determined maintenance and repairs schedules.
 Performed standardized tests that determined electronic/electrical unit and various equipment operated effectively, and repaired as required.
 Proficient in all technical drawings, schematics and able to interpret blueprints, wiring diagrams, and engineering instructions.

Lead Technician – Sony Electronics Inc.: Bristol PA 2001 to 2005
 Researched and repaired multiple consumer products to board and component levels using test equipment and schematics.
 Trained new and temporary employees in troubleshooting and repair of products increasing productivity.
 Strategically setup PlayStation 2 repair line that included creating procedures that met and exceeded daily goals.
 Successfully created database that streamlined repairs through step-by-step walk through of all common and abnormal repairs and troubleshooting issues on digital cameras, audio systems, PS2, TV’s, and cable boxes.

 Reduced fail rate on PlayStation 2 by 50% through addition of quality control position on assembly line, and implemented assembly line repair improvement that increased daily repairs from 100 to 275 per day and reduced required staff needed by 3.
Supervisor – LTL Color compounders, Levittown, PA 2000
 Effectively enforced company policies, shift scheduling, and conflict resolution, and trained new and existing personnel.
 Ensured low fail rate and high production for color compound blending in machine setup.
 Assisted in ISO certification processes.

Supervisor – Roscom Inc., Levittown, PA 1996 to 2000
 Promoted from Machine Operation to Supervisor, and oversaw personnel that included setting personnel shift schedules, training, and disciplinary actions.
 Assisted in creating ISO goal procedures for company certification.
 Trained all employees on machine operation and company procedures.

Management / ISO Training / Safety / Proper Repair of Medical & Food Electronics/ Supervisor / Ethics

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