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The sample below is for a Technical Supervisor CV Resume Sample. This resume CV was written by a ResumeMyCareer professional CV resume writer, and demonstrates how a CV resume for an Executive Management CV Resume Sample should properly be created. Our Certified Professional CV Resume Writers can assist you in creating a professional document for the job or industry of your choice.

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Operations Manager

Dynamic, pioneering and respected Operations Manager with a demonstrated track record of leading cutting-edge project/program integration, service and support strategies that align perception and create distinction among competitors. Bold, analytical thinker and high-energy leader with ability to influence decisions and gaining trust of peers, clients and management teams. Eager to contribute advanced operations expertise, teambuilding initiatives and leadership skills toward optimizing the goals of a world class employer in Operations Management role.

CORE STRENGTHS

 Staff Leadership/Training
 Workload Management
 Conflict Resolution
 Client Relations/Retention
 Communications/Reports
 Performance Evaluations
 Quality Assurance
 Customer Service/Support

PROFESSIONAL EXPERIENCE
Technical Supervisor – Comcast Communications, Arlington, VA 1998 to Present
 Manage staff of 31 personnel, audit and communications technicians from Levels 1 through 5 and installation/service contractors in 750MHz triple play system with approximately 120,000 subscribers.
 Collaborate with Network Operations Center for daily routing of support projects and oversee workload management.
 Perform all duties of CT-1 thru CT-4, and point person for distribution and resolution of Public Relations issues and customer concerns.
 Integral member of strategic launch of Comcast’s High Speed Internet, home networking and digital video recording and voice over IP services for northern Virginia.
 Provide installation training and demonstrate troubleshooting initiatives that successfully prepared staff for product launch.
 Monitor and communicate network outages and various (VOD) issues, and train, mentor and supervise field technicians focused on first visit resolution initiatives.
 Conduct monthly tools and fleet inspection as well as safety audits, and strategically increase in-house productivity resulting in contract labor cost containment.
 Monitor technicians’ performance and assist with coaching and counseling that contributes to reduction of the low performance, and successfully developed performance and quality assurance goals for technical team.
 Member of the Recognition Committee team and oversee Think Customer First initiative meetings.
 Facilitate weekly meeting to promote team unity, share best practices, and resolve various issues.
 Evaluate scheduling and routing to accommodate business needs, and collaborate with local government agencies to resolve county and customer issues.
 Supervise plant sweep and fly over, and assist with budget preparation and administration.

Early Career:
Field Project Manager – Virtech Communications, Jacksonville, FL – 1997 to 1998

TRAINING / CERTIFICATIONS / AWARDS
Computer Training:
A+ │Network + │MCP (Windows 2000 Installation and Configuration)
Cisco Network Engineering (CCNA) │Microsoft Office Applications

Certifications:
Business Management Certification

Awards:
2004 – Top Leader Touchstone Award │2005 – Top Leader Touchstone Award
2006 – Top Leader Touchstone Award │2006 – Circle of Success Nominee
Dan Aaron Leadership Award

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