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Innovative and creative territory manager with a proven track record in managing business operations from conception to launch while driving brand growth and improving business base. Experienced manager recognized for building strong client and customer relationships while leveraging excellent negotiating skills to achieve brand success. Respected business manager with extensive experience and adept at identifying emerging trends and opportunities.
Business Management • Hospice Liaison • Administrative Operations • Vendor Relations • Negotiation • Team Leadership • Communications • Customer Satisfaction • Operations Improvement • Research • Marketing
Charter Hospice, Location? 2010 – Present
Territory Manager / Hospice Liaison
Spearheaded business development and handled on an average of 30 hospice admissions per month. Served as the Territory Manager for southwest riverside area and as an Account manager working directly with physicians, care organizations, acute hospitals, skilled nursing facilities, and residential care facilities. Accountable for patient benefit explanation, hospice education and community education.
• Conceptualized and developed strategic analysis tools such as marketing plans, competitive research, SWOT analysis, productivity reporting and forecasting techniques to expand business.
Cornerstone Hospice, Location? 2009 – 2010
Area Lead / Hospice Liaison
Directed operations and business development with an average of 15-20 hospice admissions per month. Efficiently explained patient benefits, hospice education and community education. Instrumental as an Account manager working directly with physicians, managed care organizations, acute hospitals, skilled nursing facilities, and residential care facilities.
VNA of the Inland Counties Home Health and Hospice, Location? 2008 – 2009
Home Health & Hospice Liaison
Designed and created marketing communication materials and handled promotions via education, service events, and community visibility programs. Also served as an account manager and explained patient benefit and hospice education.
Kissing Kismet Wedding Coordination, Location? 2000 – 2008
Owner / Event Planner
Championed complete event management and drove sales via customer satisfaction and referrals. Focused primarily on continuous market research, vendor negotiations, and contract management. Managed accounting, budgeting, financial reporting and serviced to conflict resolution.
• Please list 2 accomplishments.
Prior 2000, worked in Marketing Communications at Ernst & Young, LLP, Location.
EDUCATION AND CREDENTIALS
Masters of Business Administration
University of Redlands
Bachelor of Arts
University of California, LA
Microsoft Office Professional Suite (Word, Excel, Powerpoint), Management Scientist, ERP Modules, Database Management, Basic Financial Reporting