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Responsible and highly motivated professional with solid and diverse experience as Quality Assurance Manager, managing overall operations and optimizing organizational processes delivering profitable solutions to attract and maintain accounts and customers, and propel company growth. Highly motivated, dependable, and demonstrates professionalism in handling various organizational functions. Innovative and reliable individual with proven ability to achieve organizational goals while displaying effective multi-tasking and time management skills. Excellent analytical skills with keen attention to detail, ability to analyze situations, and research information to develop sound and ethical business solutions. Enthusiastic individual and an excellent communicator, recognized ability to establish and maintain effective working relationships across cross-functional teams and diverse individuals at any levels and build strategic relationships with clients
Organizational Leadership • Operations Management • Time Management • Team Management & Development
• Strategic Planning & Execution • Interdepartmental Collaboration • Policies & Procedures Compliance • Coaching & Mentoring • Staff Training & Development • Development & Continual Learning • Quality Orientation • AML • SOX 404
CITIGROUP INC. July 2004 to Present
Quality Assurance – Senior Audior
Conducted quality reviews of Internal Audit significant work products to ensure compliance with prescribed methodology in a risk focused manner. Managed production of quality reviews globally including selection, execution and reporting in coordination with Global Liaison and Subject Matter Expert and interaction with audit teams to ensure reviews are completed in a timely manner. Facilitate audit coverage of major projects, including program assessments. Ensured adequate coverage, documentation and objectives are met. Gathered, summarized and communicated results to the Chief Auditor, which includes QA summary provided to the Audit Committee. Collaborated with multiple teams and maintained positive relationship to influence and drive process improvements. Conducted customized coaching and training sessions based on QA results and requirements of the Division Chief Auditor. Coordinated with regulators and other external parties to address audit practices, inquiries and QA results. Performed internal QA audits that are in compliance with corporate policies, practices, and procedures. Promoted and advocated quality achievement and performance improvement across the organization.
Executive Assistant at CITIGROUP, New York, NY, 2/01 to 6/04
Administrative Assistant at Initial Staffing Services, New York, NY, 08/99 to 02/00
Data Processing & Quality Control Manager/Consultant at AMERICA ONLINE/MOVIEFONE, INC., New York, NY, 6/97 to 5/99
EDUCATION AND CREDENTIALS
Master of Administrative Science, 2004 B.S. Accounting & Business Administration, 1995
Fairleigh Dickinson University, New Jersey Delaware State University, Delaware
TRAINING AND DEVELOPMENT
Master Certificate in Applied Project Management, 2003
Villanova University, Pennsylvania