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TRANSPORTATION SECURITY OFFICER-SUPERVISOR

SUPERVISOR: Supervised employees, established priorities, assigned tasks and monitored and evaluated performance. Mentored, coached and developed employees. Handled and approved leave requests and recommended HR actions such as promotions and awards. Enforced discipline, corrective disciplinary actions and dismissal, as appropriate. Handled reassignment of duties and resolved employee conflict, grievances and escalated unresolved issues to superior. Communicated and implemented EEO policies and programs in all areas of responsibility, including selection, training, and promotion. Promoted a work environment where employees are treated equally. Ensured compliance to TSA employment policies, procedures, and practices.

CUSTOMER SERVICE: Handled and balanced interests of various clients. Adjusted priorities to respond to client demands. Ensured quality end products are achieved and participated in improving quality of services.
CONFLICT MANAGEMENT: Identified and applied necessary steps to prevent potential situations that could result in unpleasant confrontations. Managed and resolved resolves conflicts and disagreements positively to minimize negative impact.
DECEICIVNESS: Applied good judgment in making sound and well-informed decisions. Considered impact and implications of decisions and provided effective and timely decisions, regardless of limited data or solutions.
INTERPERSONAL SKILLS: Considered, resolved and responded to the needs, feeling and capabilities of different people in various situations. Compassionate, tactful, sensitive and treated others with respect.
ORAL COMMUNICATIONS: Conducted presentations to individuals and groups in a clear and convincing manner. Ability to listen effectively and clarify information’s. Delivered instructions and information’s to others. Facilitated exchange of ideas and fostered atmosphere of open communication.

TEAM BUILDING: Motivated and guided staff towards accomplishing goals. Established and maintained cooperative working relationships. Practiced and facilitated cooperation within the organization and with customer groups. Adopted commitment, team spirit, pride and trust. Coached, mentored, reward and guided staff to develop leadership.
ACCOMPLISHMENTS/AWARDS
Initial Awards counsel committee member for TSA Phoenix 2002
Initial Employee counsel committee member for TSA Phoenix 2002
MILITARY OCCUPATIONAL SPECIALTY: 11-1998 – 08-2002 Fort Huachuca, Sierra Vista Arizona 31W Group
Telecommunications Operations Chief

Supervised, designated and coordinated tasks for subordinates concerning setup and operation of mobile subscriber equipment. Oversaw preparation of records and reports. Conducted training on operating techniques, equipment utilization, and maintenance. Managed and developed maintenance systems, monitored adequacy and effectiveness of maintenance programs and supply support. Managed, operated and coordinated large area radio and telephone communications systems. Installed and administered tactical area network. Utilized MS DOS-based word processors, spread sheets, graphics presentation package, and databases in conducting lectures and practical exercises for computer literacy, local area networks, telephone subscriber and digital communications. Provided mid-level supervision to units of up to 50 persons. Developed mid-level skills in leadership and training and motivating of personnel. Managed logistics and materials. Demonstrated effective written, listening and oral communications skills.
COMPETENCE: Highly skilled, knowledgeable and competent in performing duties, assigned tasks and special assignments when required. Possessed sound judgment, with ability to weigh alternatives, form objective opinions and create good judgments.

LEADERSHIP: Influenced others to accomplish mission. Applied leadership attributes (Beliefs, Values, Character, Knowledge, and Skills). Established standards. Guided and cared for subordinates and their families and welcoming opportunity to serve them.

RESPONSIBILITY AND ACCOUNTABILTY:
Ensured proper care, maintenance, use, handling, and conservation of personnel, equipment, supplies, property and funds. Handled maintenance of equipment, conservation of supplies, and funds.

EDUCATION TSA-GEN-ROSETTASTONE-0001 Polish Language course (Continuing)
Earned 19 credits towards an Associates of Arts, 9/99 to 5/02

TRAINING CERTIFICATIONS

Checkpoint Screener Basic Training
Screener Cross-Training: Passenger to Baggage (Barringer ETD)
Baggage Screener Recertification 03-04
Onscreen Alarm Resolution Protocol Basic Training for L3 EDS

JOB RELATED TRAINING

ICMS–Conflict Management Essentials (CME)
Foundations of Leadership
Travel Document Checker (TDC) – Technology
Security Evolution COACH
Security Evolution ENGAGE
TACCOM Training
COMPUTER SKILLS
Microsoft Office: Word, Excel, Outlook, PowerPoint, Website Design

CLEARANCE Secret Security Clearance

REFERENCES

Shannon Dalton

Transportation Security Administration

Manager
Phone Number: 602.316.3225
Reference Type: Professional

ADDITIONAL INFORMATION QUALIFICATIONS
Committed, conscientious, dedicated to a career with the Transportation Security Administration. Reputation for decisiveness, flexibility, honesty, and the ability to stay calm and focused in stressful situations. Well-developed communication and interpersonal skills from over 10 years’ experience in a fast-paced customer service environment. Loyal, possess strong common sense with a keen sense of humor, and commitment to accomplish job.

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