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Unit/Relationship Management

People Management…….Risk Mitigation…….Sales…….Customer Service…….Project Management

 Dynamic, experienced, and exceptional sales, customer-centric support, revenue and people management leader with 21 years of experience and an outstanding track record of achieving innovative people management initiatives and surpassing all customer service and sales goals. Demonstrate enthusiasm in preparing and planning Risk Management campaigns with ability to successfully garner personnel rapport throughout the entire process.

 Exceptional ability to engage, excite, mentor and motivate others. Proven excellent relationship skills with people in all walks of life and outstanding presentation, interpersonal and written communication skills. Fluent in English, Hindi, and Gujarati. Proficient in MS Office Suite and MAS 500.

CORE STRENGTHS

 Project Management
 Customer Service
 Risk Management
 Inside Sales/Product
 People Management
 Liaison/Logistics
 Training/Mentor
 Reports/Administration
 Business Development

PROFESSIONAL EXPERIENCE
Inside Sales/Product – M S International, City, ST 2011 to Present
 Provide best-in-class sales and customer service and knowledge of products for the largest importer and distributor of natural stone in North America with global presence.
 Interface directly as key liaison between major clients and Company management, catering to client’s unique requirements.
 Within 2 months of tenure, assigned additional duty as product knowledge expert for the branch, identifying and categorizing orders, and transferring of new material colors, based on in-depth analysis of current market trends and current sales records.
 Maintain inventory levels based on past sales performance and current market economics and trends.
Assistant Store Manager – ScrewFix Direct Ltd., UK 2008 to 2010
 Successfully completed internal fast track management training program within 6 months, from Store Trainer to Assistant Store Manager for the European leader in Builders, DIY and Home products with more than 250 warehouses, and currently hold (NVQ Level-2 in Team Leading and Management).
 Provided training to more than 40 departmental supervisors and sales personnel focused on company’s SOP.
 Managed sales, merchandising, catalog changeovers, delivery, customer service, inventory control, daily reporting requirements and all recruitment of personnel.
 Attended manager meetings at headquarters and developed and implemented process improvements that targeted effective and efficient sales and customer service and support.
 Appointed as In-Store Trainer for the company and successfully trained new hires and existing personnel for 5 locations.
 Provided detailed business and sales analysis that enhanced and consistently improved retail business services.
 Innate ability to understand the customer’s needs and requirements and provided that level of customer-centric service and support that garnered patron loyalty, and increased sales by 17%.
 Strategically reduced customer grievances by 13% by listening and designing policies and procedures that addressed those needs.
Business Development Consultant – JayRam Consultants, United Kingdom 2007 to 2010
Provided professional consulting services to various international clients and assisted in new product feasibility, new product sourcing, setup new suppliers, strategically identified and setup new customers and market initiatives, developed marketing strategies for company product and region for the following companies:
 J. K. Shop Fitters, UK: Diversify, New Product Development, Strategic Alliance in India, Marketing in UK
 Wavel Building Supplies, UK: Product sourcing, Vendor alliance and Vendor set-up, Marketing set-up
 Rudraksha Expo Pvt Ltd, India: International trade set-up, Strategic Alliance
 Kaaryans Technical Ceramics, India: Identify Market in UK and Europe, Develop Market Strategy
 Srinivasa Textiles, India: UK and Europe Operation set-up, Export-Import License approval in India and Europe
 Shiv Trading, India: Product Sourcing, India Import

General Manager/UK Operations – Arch Europe Ltd., UK 2004 to 2006
 Successfully developed and maintained business relationships with European customers and performed as liaison between parent company and European clients for multinational, multi-product group in manufacturing and international trade.
 Aggressively began operations in Europe and recruited, hired, and trained personnel to represent company policies and procedures and to denote Arch Europe Ltd. as a premier manufacturing and trade company.
 Implemented innovative business plan that resulted in $16M in turnover target and successfully expanded company’s product portfolio by introducing 9 new product lines within 11 months.
 Identified manufacturing facility that facilitated parent company’s acquisition in UK, and provided presentations to corporate executives and partners, regulatory agencies and potential customers.
 Provided key evaluations of employee performances utilizing performance indicators.
 Reviewed and submitted financial statements and monthly activity reports for region.
 Represented company at conferences, seminars, Industry Expos’, legislative sessions, Chamber of Commerce and Industry in European countries, and Committee meetings
 Closely worked with top management and Board members to achieve successful collaboration within European market.

GM – Business Development/International Trade – Arch Pharmalabs Limited – India 1999 to 2004
 General Manager in charge of directing International business in Europe, Africa and the Middle East.
 Successfully developed company’s business in European, Asian and Middle Eastern countries from $230M to $410M.
 Developed company’s business in European, Asian and Middle Eastern countries from 230 Mln to 410 Mln
 Spearheaded excellent customer service initiatives to International customer by provisioning products on time and at targeted price point.
 Oversaw company’s international business comprising of 45 product lines, and streamlined company’s export operations resulted in 2% increased efficiency.
 Developed comprehensive marketing plans for Europe, Middle East, and India,
 Collaborated with Company Board in developing and executing strategic plans for overseas market, and ensured proper financial records and internal controls compliance were adhered.
 Prepared budget and financial projections for international trade division.
 Managed and trained personnel in company policies and procedures.

Early Career:
General Manager/ Car Division – V. B. P. Auto (Guj) Ltd., India—1994 to 1999
Assistant Manager – Gurukrupa Engineers, India—1990 to 1994

EDUCATION / CERTIFICATIONS

Gujarat University, India
Bachelor of Science in Mathematics

Certifications:

NVQ Level 2 in Team Leading – Management (Trained by Hawk Management plc and accredited by EDI plc UK –
A UK Government scholarship funded training program)

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