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VIRTUAL/TELEWORKING

Accomplished and dynamic professional eager to contribute management and operational expertise towards supporting the organization in driving business growth and increasing bottom-line profits as a key team member with an extensive experience and recognized success in effective implementation of technical operations and processes to increase productivity of the team. Strong technical and business qualifications with an impressive track record of hands-on experience in strategic planning, process improvement, project management and operations management. Highly motivated, dependable, and demonstrates professionalism in handling various organizational functions. Innovative and reliable individual with proven ability to achieve organizational goals while displaying effective multi-tasking and time management skills. Excellent analytical skills with keen attention to detail, ability to analyze situations, and research information to develop sound and ethical solutions. Enthusiastic individual and an excellent communicator, fluent in Polish, recognized ability to establish and maintain effective working relationships across cross-functional teams and diverse individuals at any levels and build strategic relationships with clients.

Core Competencies

Organizational Leadership • Operations Management • Staff Training & Development • Project Management • Client Relations Management • Strategic Planning • Process Improvement • Subcontractors Negotiations • Resource Management & Allocation • Profit Growth • New Business Development • Subcontractor Relationships • Global Operations • E-Commerce • Video Surveillance • Access Control • Wireless RF Communication & Tracking
IT & Service Outsourcing • Staff Management • Quality Control/Assurance

PROFESSIONAL EXPERIENCE

IBM – Global Technology Services 4/2011 – Present
Senior Project Manager, Portfolio Manager
Managed a project team including PMO in delivering IT infrastructure solutions to customers worldwide. Established a team of project managers and resources to deliver quality and high customer satisfaction. Handled projects, which includes building/outsourcing IT infrastructure, data centers and services for BigPharma account. Established and maintained relationship with both new and existing customers. Supported the process of project prioritization, approval and initiation. Supported individual projects by providing advice and guidance regarding project governance, management and benefits realization.

KliknijPoMoc.pl 6/2011 – Present
General Manager (part-time)
Coordinated with HelpOnClick.com, localized Live Chat for business service to market in Poland. Provided solution in SaaS Cloud model. Managed sales, marketing, customer relationship and support. Provided quality and customer service experience that delivers total customer satisfaction. Responded positively and quickly to customer concerns. Ensured all employees are trained, motivated and empowered to deliver total customer satisfaction.

L-3 Communications GS&ES, Chantilly • VA 2009 – 2011
Project Manager – Mine Safety Program
Implemented wireless communication and tracking system for several major coal producers in USA. Handled project worth $3M. Defined project tasks and resource requirements. Developed full-scale project plans and facilitated the definition of project scope, goals and deliverables. Monitored and reported on progress of the project. Provided direction and support to project team, ensured quality assurance is implemented.

Project Manager – Praetorian Group 2008 – 2009
Implemented a multimillion dollar projects related to surveillance, video monitoring for US government agencies, US Military and private corporations both locally, and overseas worth over $2M. Created and maintained project plan that communicates tasks, milestone dates, and status and resource allocation. Coordinated delivery of development and production releases that meet quality assurance standards. Assisted technical team in design and development tasks. Assisted test team in creating test plans and testing efforts.
AccesSecurity Inc., Leesburg • VA 2006 – 2008
Project Manager
Implemented various midsize CCTV, IP video security and access control systems in the Washington Metropolitan Area. Reviewed and verified project estimates. Managed project budget and controlled expenses effectively. Recommended new processes where needed to improve quality, cost, or on-time delivery. Developed and implemented recovery plans for off-schedule and unanticipated occurrences. Managed Project Teams and facilitated communication and interaction among the functional representatives.

Intelligent Security Network, Furlong • PA 2004 – 2006
Project Manager, Installation Team Manager
Managed and implemented various midsize CCTV, IP video security and access control systems in Philadelphia region. Coordinated project plans, timing and specifications for successful installation of CCTV, IP video security and access control systems. Monitored multiple and diverse tasks to a successful project completion. Arranged priorities of different functions to maximize project progress and customer satisfaction for high quality installation. Executed assigned projects on time. Demonstrated higher level of operational productivity and product quality.

EF English First – Global Brand 2003 – 2004
Center/Branch Manager – Bielsko Biala, Poland
Managed operations for a Franchise school in Bielsko-Biala as part of the global network of the English Language Centers. Oversaw opening of a brand new branch on a new market. Managed rebuilding and furnishing of the school premises, in accordance with EF standards. Created and implemented marketing campaign and oversaw launching of brand. Handled recruitment of personnel and conducted sales staff training. Performed HR functions, managed accounting, marketing, work organization and provided sales support.

Polska Giełda Maszyn (Polish Exchange of Machines Ltd.) • Poland 2000 – 2004
General Manager-Director
Opened and managed Internet start-up service, which provides online exchange platform for machines, devices and surpluses. Managed financial resources to start the project, and negotiated Venture Capital investment. Prepared Business plans and oversaw launching of project. Designed web platform and managed activities of the company, including supervising over 30 agents throughout the country.

The European Leasing Fund Ltd. 1996 – 2000
Director of the Branch in Bielsko-Biała, Poland
Managed daily operations of the branch. Provided leadership, training and supervision, delegated day-to-day operations. Ensured all established branch goals are achieved. Handled and resolved customer issues and complaints, provided resolution in a timely manner to ensure customer satisfaction. Ensured highest quality service is provided at all time and sales targets are met.
KeyHighlight:
Top five branch in terms of sales volume and quality, proved by highest customer satisfaction rating.

Computer Systems “Utilis” • Poland 1991 – 1996
Owner
Owned and operated a small company, which provides full IT services for small and mid-size companies including consulting, networking, hardware/ software delivery and implementation.

EDUCATION AND CREDENTIALS

AS, Business Administration, 2011
NOVA, Virginia

CERTIFICATIONS

A+, Network+ Certificates, Yachting License
PMP – Project Management Professional

PROFESSIONAL AFFILIATIONS

PMI – Project Management Institute
Foster Parents Center Bielsko-Biala
Chamber Choir Bielsko-Biala

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